At laaya.co, we aim to provide a seamless shopping experience. We understand that sometimes you may need to cancel an order, and we have established the following guidelines to help you with the process. This Cancellation Policy explains when and how you can cancel an order and any applicable conditions.

1. Order Cancellation by Customers

• Cancellation Before Shipment: Customers can cancel their order at any time before it has been shipped by contacting the vendor directly through their laaya.co account or using the vendor's contact information.
• Cancellation After Shipment: If your order has already been shipped, you may no longer cancel the order directly. However, you may initiate a return or refund once you receive the product, following the vendor’s return policy.
• Custom or Personalized Orders: Custom or personalized items cannot be canceled once production has started. Please check the product page for any specific details regarding cancellations for custom-made products.

2. How to Cancel an Order

1. Log In to Your Account: Log in to your laaya.co account and navigate to your order history.
2. Contact the Vendor: Reach out to the vendor through the platform’s messaging system or the contact details provided. Indicate your order number and the reason for cancellation.
3. Vendor Confirmation: The vendor will review your request and confirm whether the cancellation is possible based on the order status. You will receive a confirmation message if your cancellation is approved.

3. Vendor-Specific Cancellation Policies

Each vendor on laaya.co may have different cancellation policies, especially for made-to-order, perishable, or customized products. Customers are encouraged to review the vendor’s cancellation policy on the product page before making a purchase.

4. Cancellation Fees

• Standard Products: Most vendors do not charge a cancellation fee for orders canceled before shipment.
• Custom or Special Orders: Some vendors may charge a cancellation fee for custom or special orders if production has already begun or if materials have been procured specifically for the order.
• Perishable Products: Orders for perishable items (e.g., food or flowers) may not be eligible for cancellation once processing or shipment has started.

5. Cancellation by Vendors

Vendors on laaya.co reserve the right to cancel orders under certain circumstances:

• Out of Stock: If an item is no longer available, the vendor may cancel the order and notify you promptly.
• Payment Issues: If there is a problem processing your payment, the vendor may cancel the order. You will receive a notification to update payment details or resolve the issue.
• Incorrect Shipping Address: If the shipping address provided is incorrect or incomplete, the vendor may cancel the order if they are unable to resolve the issue with you.

6. Refunds for Cancellations

• Approved Cancellations: If a cancellation is approved before shipment, you will receive a full refund, which will be processed to the original payment method used at checkout.
• Processing Time: Refunds may take [X] business days to appear in your account, depending on your payment provider.
• Partial Refunds: For orders that cannot be fully canceled due to the product type (e.g., custom orders), a partial refund may be issued based on the vendor’s terms.

7. Cancellation of Digital Products

For digital products or services delivered instantly, cancellations are generally not accepted once the product has been downloaded or accessed. Please review the specific vendor’s policy on digital product cancellations before purchasing.

8. Changes to the Cancellation Policy

We reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Website. We recommend reviewing this policy periodically to stay informed about our cancellation terms.

9. Contact Us

If you have any questions or need assistance with a cancellation, please contact laaya.co support

By making a purchase on laaya.co, you acknowledge that you have read, understood, and agree to this Cancellation Policy.