At laaya.co, we are committed to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the methods, costs, and timeframes associated with shipping products purchased through our platform.

1. Shipping Methods and Carriers

• We partner with a variety of trusted shipping carriers to deliver your orders, including [Insert Shipping Carriers, e.g., DHL, FedEx, UPS, or local postal services].
• The choice of carrier and shipping method is determined by the vendor based on product type, size, weight, and destination.

2. Shipping Costs

• Standard Shipping: Shipping costs vary depending on the vendor, product size, weight, and destination. The total shipping cost will be displayed at checkout before you complete your order.
• Free Shipping: Some vendors may offer free shipping on certain products or for orders exceeding a specified amount. Free shipping offers, if available, will be clearly indicated on the product page.
• Express Shipping: If express shipping options are available, they will be displayed at checkout along with the associated fees.

3. Delivery Timeframes

• Estimated Delivery Times: The estimated delivery time for your order will depend on the vendor and your location. Estimated delivery times are provided on the product page and at checkout.
• Processing Time: Orders are typically processed within [X] business days. However, processing times may vary based on the vendor, product type (e.g., custom or handmade items), and stock availability.
• Shipping Duration: After processing, standard shipping within [Insert Region/Country] typically takes [X] business days, while international orders may take [X-Y] business days.
• Delays: Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing, weather conditions, or logistical delays. In such cases, we will notify you of any significant delays.

4. Order Tracking

• Once your order is shipped, you will receive an email confirmation with a tracking number and a link to track your shipment. You can also track your order directly through your laaya.co account.
• If you experience any issues with tracking or your delivery, please contact the vendor or our support team for assistance.

5. International Shipping

• Availability: Vendors may offer international shipping for certain products. Please check the product page for information on whether international shipping is available for your item.
• Customs and Import Taxes: For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country. These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.

6. Shipping Restrictions

• Certain products may be restricted from shipping to specific locations due to legal regulations or carrier limitations (e.g., perishable goods, hazardous materials). If an item cannot be shipped to your location, you will be notified before completing your purchase.
• P.O. Boxes and APO/FPO Addresses: Some vendors may not be able to deliver to P.O. boxes or APO/FPO addresses. Please verify the shipping information on the product page or contact the vendor for further details.

7. Undeliverable Packages

• Incorrect Address: It is the customer’s responsibility to provide an accurate shipping address. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to re-ship the package.
• Refused or Unclaimed Packages: If a package is refused or remains unclaimed, the vendor may charge a restocking fee, and the original shipping fees may not be refundable.

8. Lost or Damaged Packages

• Lost Packages: If you suspect your package is lost, please contact the vendor directly. Vendors will work with the shipping carrier to investigate and, if necessary, issue a replacement or refund.
• Damaged Packages: If your package arrives damaged, please contact the vendor immediately with photos and details. Vendors may request you to return the damaged item for a replacement or refund, depending on their policy.

9. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our Website. We recommend reviewing this policy periodically to stay informed about our shipping terms.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or your order, please contact laaya.co.

By placing an order on laaya.co, you acknowledge that you have read, understood, and agree to this Shipping Policy.