1. Eligibility for Refunds at Laaya
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: If you receive a product that is damaged or defective upon arrival, you may request a refund or replacement.
- Incorrect Products: If you receive the wrong item (i.e., an item different from what you ordered), you may request a refund or exchange.
- Non-Delivery: If your order is not delivered within the estimated delivery time, and after investigation it is determined that the product was not shipped or lost, you may be eligible for a refund.
- Change of Mind: Refunds for change-of-mind purchases may vary depending on the vendor’s individual policies. Some vendors may allow returns within a certain period, while others may not. Please check the specific vendor’s return policy before making a purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact the Vendor: The first step is to contact the vendor directly through your laaya.co account or the vendor’s contact details. Vendors are responsible for processing refunds for their products.
- Provide Supporting Documentation: When requesting a refund, please provide relevant documentation such as order confirmation, photos of the damaged or incorrect product, or tracking information for non-delivery cases.
- Follow Vendor-Specific Guidelines: Each vendor may have different return and refund policies, so please review the vendor’s policy on their product page. Vendors will typically specify the conditions under which refunds are granted, the time frame for returns, and any other applicable terms.
3. Refund Process
- Approval of Refund: Once your refund request is submitted, the vendor will review the case and may require additional information. If the request is approved, the vendor will notify you of the decision.
- Refund Methods: Refunds will be issued to the original payment method used at checkout unless otherwise agreed upon between you and the vendor.
- Processing Time: After the vendor approves the refund, it may take 7 business days for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: In some cases, partial refunds may be granted based on the nature of the issue or the vendor’s policy.
4. Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Perishable goods (e.g., food items, flowers) unless they arrive damaged or spoiled.
- Digital products or downloadable software once delivered.
- Customized or personalized items unless defective or incorrect.
- Sale items may have different refund terms, depending on the vendor’s policy.
5. Return Shipping
- Responsibility for Return Shipping: In cases where products must be returned to the vendor for a refund or exchange, you may be responsible for return shipping costs, unless the product is defective, damaged, or incorrect.
- Return Shipping Instructions: Vendors will provide instructions for returning items. Please ensure that products are returned in their original packaging and condition.
- Tracking Return Shipments: We recommend using a trackable shipping method for returns to ensure that the items are delivered back to the vendor.
6. Vendor-Specific Refund Policies
Each vendor on laaya.co may have different refund policies. Before purchasing, please review the vendor’s return, refund, and exchange policies listed on their product page. Laaya does not control vendor-specific policies, and refunds are processed according to each vendor’s terms.
7. Refund Disputes
If you are unable to resolve a refund issue with a vendor, please contact laaya.co support. We will assist in mediating the situation and help facilitate a fair resolution.
8. Changes to the Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review this policy regularly to stay informed about how refunds are handled.
9. Contact Us
If you have any questions or need further assistance regarding refunds, please contact us
